156 Newbury St Peabody, MA 01960
288 Newbury St Peabody, MA 01960

Customer Testimonials for Auto Factory Automotive

Testimonial Photo

Real Talk Real Deals! - Your Car Buying Story

Testimonial Photo

Real Talk Real Deals! - Your Car Buying Story

Testimonial Photo

Real Talk Real Deals! - Your Car Buying Story

Testimonial Photo

Real Talk Real Deals - Your Car Buying Story

Testimonial Photo

Real Talk Real Deals - Your Car Buying Story

Testimonial Photo

Real Talk Real Deals - Your Car Buying Story

Testimonial Photo

Real Talk Real Deals - Your Car Buying Story

Testimonial Photo

Real Talk Real Deals - Your Car Buying Story

Testimonial Photo

Real Talk Real Deals - Your Car Buying Story

Testimonial Photo

Real Talk Real Deals - Your Car Buying Story

Read Our Recent Reviews

Highlights from our reviews are shared below. All reviews can be viewed on the respective review sites.

EH
Emily Hean
Feb 10, 2026
Rob was great, very knowledgeable and upfront. The buying process was so fast, didn’t have to wait 4 hrs + at a dealership!
Google
SF
Simone Fioretti
Feb 7, 2026
We had Rob and he was amazing, he was so helpful and kind. He took time with us and maybe sure everything was ready for us when we had to pick up the car! I would definitely recommend going to Auto Factory and go to Rob!
Google
TM
Tony Marcin
Feb 4, 2026
I went in after explaining my 632 credit score,(id theft etc) Rob was AWESOME! bank said no due to my score. Nothing i can do til i get in court. ROB EVEN WENT AS FAR AS TO CALL BANK AND ASK THEM TO REMOVE THE *INQUIRY* just to beva nice fuy considering my situation! *NEVER HAS SOMEONE GONE OUT OF THEIR WAY TO HELP A GUY WHO IS ABSOLUTELY SCREWED BECAUSE OF FRAUDULENT CHARGES!!! HE DIDNT HAVE TO DO THIS, BUT HE ABSOLUTEY HAS A HEART!! NEVER BEFORE HAVE I BEEN TREATED LIKE A HUMAN BEING AND TREATED WITH SUCH EMPATH AND RESPECT ** being treated more than just #. IF YOU ARE LOOKING FOR A CAR, THIS HANDS DOWN IS THE PLACE TO GO!!!
Google
AB
Ashley Barberian
Feb 2, 2026
Great Mohammed was so much help
Google
A
Ab
Feb 2, 2026
Mohammed was great we had a few bumps in the road but he helped alot 10/10
RF
Reniel Fanini
Jan 30, 2026
Big thanks to Rob at Auto Factory in Peabody. He was professional, knowledgeable, and handled a few hiccups in the process with great patience. He made every visit until pickup worth it. We also interacted with other agents/ workers and had the same level of professionalism. I can say this agency is definitely worth it when it comes to used cars. Ours is driving like new!
Google
EG
Eduardo García
Jan 29, 2026
(Translated by Google) Rob at Autofactory provided excellent service, I highly recommend him! (Original) Fue un buen servicio de Rob en Autofactory , lo recomiendo mucho !
Google
MA
MOHAMMAD ALOMRI
Jan 14, 2026
Google
AS
Alexander Schad
Jan 14, 2026
Such a great experience with Rob! I had no idea what truck I ultimately wanted and he guided me to the perfect one. Made the whole process easy and was extremely accommodating. Buying a car is usually dreadful but this experience was quick and easy. Everyone there was great. Thanks Rob!
Google
AC
Alec Christie
Jan 12, 2026
Google
RR
Rita Ruggiero
Dec 30, 2025
I bought a car recently from Auto Factory. It was finally time to replace the first car I bought from them, 10 years (and over 200K miles) ago! Ownership, the team and experience were exceptional. They have a large inventory, I found exactly what I was looking for. They have experience and stand by their vehicles. I wouldn't go anywhere else.
Google
TS
Tyrone Shoelaces
Dec 29, 2025
Rob and the team at Auto Factory made buying an enjoyable experience. This was my first time buying a car, Rob was there for me every step of the way. Check out there amazing inventory.
Google
NE
Naoufal EL-Bransi
Dec 24, 2025
I had an excellent experience at Auto Factory! Mohammed was incredibly helpful from start to finish. He patiently answered all my questions, explained the financing options in detail, and gave me honest advice tailored to my situation. He even showed me tips and tricks to make my financing plan work best. The team made the process smooth, transparent, and stress-free. I highly recommend Auto Factory to anyone looking for a reliable car buying experience and Mohammed is the reason I felt confident throughout the whole process.
Google
CG
Christopher Griffin
Dec 18, 2025
Rob at auto factory was fantastic to work with I had no hope in buying a new vehicle but on the whim I went here and he worked his magic and I got a new truck with his help I have told everyone I know looking for a new vehicle to come here and have rob help you out 10/10 experience
Google
NV
nika vaks
Dec 12, 2025
Rob was amazing! He guided and assisted us through the process, making a car buying a very pleasant experience.
Google
BW
Bridget Wall
Dec 9, 2025
Rob was so helpful throughout this entire experience!! He answered all of my questions.
Google
LC
Laura Chipman
Dec 6, 2025
We bought a car at Auto Factory last year and had a great experience. Our sales rep was very helpful and not pushy at all with selling. We loved the car and had no issues while we had it. Unfortunately a few weeks ago I was in an accident where the car was totaled. We went back to Auto Factory again since we had such a good experience the first time and this time was no different. Rob & Brian were so helpful, honest, and knowledgable. We ended up with an amazing car for a great deal. We cannot recommend going to Auto Factory enough!
Google
MJ
Maykon Jhony
Dec 5, 2025
(Translated by Google) This car dealership has excellent customer service. I was warmly welcomed by Robinson, who treated me with respect and courtesy. They are very good at providing what you expect when buying a great car. Thank you all very much. (Original) Esta loja de carros tem um ótimo atendimento,fui bem recebido pelo Robinson que me atendeu com todo respeito e cordialidade.São muito bons em te proporcionar awuilo que você espera na compra de um ótimo carro.Muito obrigado a todos.
Google
JH
Jen Hoyt
Dec 2, 2025
Rob was fantastic! The process was super easy. Very professional just an awesome experience overall!
Google
AH
Amanda Hoglund
Nov 21, 2025
This was the easiest experience I've had buying a car. Rob was amazing, very friendly and kept in contact with me through the process.
Google
MR
Marcelo Rocha-Runge
Nov 20, 2025
Google
KN
Karen Newton
Nov 20, 2025
Brian and Robert were great from start to finish. Professional, and extremely helpful throughout the whole process.
Google
YC
Yunior Calderon
Nov 14, 2025
Excellent service
Google
DM
David McCormack
Nov 12, 2025
Great ownership, loved my experience.
JD
Joe Dailey
Nov 11, 2025
Bill and Brian were awesome and i wouldn’t hesitate to come back here for another purchase. The entire process was so simple and quick, it didn’t feel like being at a typical dealership.
Google
NW
Niamh Walsh
Nov 5, 2025
Nothing but great stuff to say about this place, and specifically Bill! He helped my parents help me find a great car in my price range and made my experience as a first time buyer, painless and easy! He got me a great deal and even better coverage and support for after the car is in my hands. Would highly recommend Auto Factory!
Google
HB
Harry B
Nov 3, 2025
Easy, low-stress, honest service. No typical sales BS. Bryan and Rob were professional and friendly. Very satisfied customer.
Google
A
ASH
Nov 1, 2025
Called from the Cape looking for a RAV4 they listed. I unfortunately didn’t catch it in time but would like to acknowledge how friendly, knowledgeable, and helpful Bill was. I’ll definitely call again if I see something else I like. 🚘
Google
CS
Cat Sheehan
Oct 30, 2025
Rob and Brian at auto factory were great in helping us purchase our Jeep grand Cherokee. Excellent customer service, fast response and straight forward sales. Will definitely be back to the auto factory future car purchases 😊
Google
GM
Gilver Mauricio
Oct 24, 2025
(Translated by Google) Very satisfied with the treatment, very good price, very fast service, 100% recommended. (Original) Muy satisfecho con el trato muy buen precio servicio muy rápido 100% por 100% recomendado
Google
★★★★★
722 Testimonials
Disclosure
The reviews displayed may or may not be a complete set. Reviews may be removed if they:
i. Are abusive. An abusive review or comment is one that makes personal attacks, threatens, or harasses others, or uses profanity.
ii. Violate privacy. Reviews that mention specific names of individuals or personal information in a manner that is inappropriate and/or unrelated to the performance of the service rendered are subject to removal.
iii. Are not from a current customer.
iv. Contain material falsehoods.
v. Are deemed inappropriate.
To encourage all feedback, positive or otherwise, an equal incentive for reviews, regardless of rating, may have been provided to the reviewer.

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